My last post about Kanban in the wild was focused on Disney World. For this case study, we are going to look at the standard restaurant. But, first, a key…

Case study key

  • Dining parties == Task/User Story/Issue
  • Waiting List == Backlog (usually with estimated wait times listed)
  • Reservations/Call Ahead == Special class of service for task/user story/issue (eg. expedite/fixed date)
  • Tables == In Progress Dining groups (WIP limit applied)
  • Bussed & Cleaned table == Deployment
  • Cycle Time == The length of time you are seated at the table
  • Lead Time == The length of time you are in the restaurant (waiting + seated)

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